Monday, March 26, 2007

THANK YOU!!!!

SOOOOOOOOOOOO...I post on Thursday PM, at exactly 8:00 AM, Gayle Vaseman from Chase calls to apologize profusely and say my account is "almost" closed, as she only has a few questions left.

By 9:00 AM, Ms. Vaseman and the "few questions" have vanished, and Chase is giving me bulletins on the progress towards closing my account. They graciously decide to remove the penalties and service fees that resulted when PayPal dinged my account — even before I explained to them that I had filed a fraud report with PayPal, who is investigating the software company involved.

Chase now says that my account will be closed by this morning...as my "new customer service representative" says, "Don't take this the wrong way, Mr. Bane, but all of us here truly hope we NEVER hear your name again!"

THANK YOU (and you know who you are!). Without the help of the readers of this blog, these weasels would never have been bought to heel.

I'll keep you all informed as the the exact moment my account is officially "closed."

7 comments:

shooter said...

Glad to hear things worked out, Michael. Something tells me threats of thermonuclear detonation and nasty lawyer letters did the trick.

Ben C said...

Glad to hear things are acutally in the process of being resolved.

I would like to say that there is a huge problem with any system that requires this much effort to get things made right.

Anonymous said...

Please give us a hint at what appear(s) to be so effective a tool(s) with these folks.

Anonymous said...

I feel your pain Mr. Bane. As the owner and manager of an independent community bank I hear these kinds of stories about the "monster banks" all of the time. Try to find a locally owned bank in your area. They will have all of the services of the major banks, but will treat you much better. Plus, the money that you deposit there will be loaned out in your area, and will foster economic development. Take care.

Tim Burke said...

"Don't take this the wrong way, Mr. Bane, but all of us here truly hope we NEVER hear your name again!"
"No, I understand completely, and I'm going to do everything in my power to make sure you never hear my name again."

Jose said...

I believe that banking institutions are more dangerous to our liberties than standing armies.
Thomas Jefferson
3rd president of US (1743 - 1826)

Saw that today and thought of you. Enjoy!

-Jose
http://idpashooter.blogspot.com

Kristopher said...

Stolen from the internet:

Cancel your credit cards before you die

"A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and then
added late fees and interest on the monthly charge. The balance had been
$0.00, now is somewhere around $60.00. A family member placed a call to
Citibank:
Family Member: "I am calling to tell you that she died in January."
Citibank: "The account was never closed and the late fees and charges
still apply."
Family Member: "Maybe you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member : "So what will they do when they find out she is dead?"
Citibank: "Either report her account to the frauds division or report
her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you --- the part
about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and the late fees and charges
still apply."
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
(Lawyer info given)
Citibank: " Could you fax us a certificate of death?"
Family Member: "Sure." (fax number is given)
After they get the fax:
Citibank: "Our system just isn't set up for death. I don't know what
more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?"