Okay, this is the last story, and it's here out of fairness. I spoke with Mike Baker, one of the owners of Cannon Safes, over the weekend. Obviously, he isn't a happy camper and there were some tense moments...but all in all it was a relatively cordial conversation. I told him I would give him his say on the blog, because that's only fair.
Mr. Baker says quite emphatically that Cannon Safe met the letter of its warranty agreement. Locks are only warrantied parts and labor — as a couple of my commenters have noted — for one year. By sending me the replacement lock, Cannon fulfilled their warranty to replace products with a manufacturing defect, even though they did not manufacture the lock.
Mr. Baker also says that "99.999999%" of the people who call Cannon customer service do not have the experience that I had. He pointed out that his company had recently received awards from retail organizations. He stated that perhaps if I had not demanded special service I would not have drawn the ire of the customer service representative. He also stated that he did not know that I had not only asked for special service, but offered to pay for it in full up front.
He stated the LP lock provided to me actually has a highly level of security than the KABA lock currently on the safe, and that electronic locks in general have a better security rating than mechanical locks.
Mr. Baker also said that his customer service representative apparently misspoke — a locked safe did not have to be drilled to be opened, and that he would contact me with a solution on Monday. Good to his word, he called today with the name of a locksmith in Denver who would be receiving an electronic safe opening tool via UPS from Cannon which would allow them to open my safe and replace the lock.
I told him that had his customer service representative said that to me more than a week ago, we would have never had our little imbroglio.
Okay...now here's the punch line. After our conversation, I decided to take a lot of other commenters' advice and have a go at it myself. What's to lose? I pulled the lock completely apart — voiding any and all warranties, to be sure — pulled out the circuit board, rewired it with scavenged wiring from a breadboard project, rerouted the wires in ways to take off the stress, hooked up a battery and opened my safe. Just like that...
Should I have done this first?
I don't believe so...safes are expensive, ostensibly lifetime investments, and I suspect it's better to have experts work on them than ham-handed (and lucky) amatuers. I used heat sinks, but it's a crap shoot on a small circuit board...you're always risking heat damage. I'm still going to replace the lock — with a mechanical one if I can, or a top-of-the-line electronic if I can't. I will be returning the LP lock to Cannon...and I'm going to be buying a new safe at SHOT because I need the room and, in truth, I've lost a lot of faith in this one.
I am thinking of a different safe strategy, however...instead one one big one with all the eggs in one basket like I have now, I'm thinking of a couple of smaller ones, which I can stage in various places in the house (upstairs; main floor; old safe in basement). Always an AR at hand, as it were.
Still, I look great in a hoodie, don't I?
BTW...Wednesday's podcast will have some thoughts on choosing a gunsafe as well as the skivvy on the new 4.6 X 30 revolver to be introduced at SHOT!